TABLE GAMES SUPERVISOR

Casino Woodbine is seeking a dynamic individual with a drive to succeed, strong business acumen & leadership skills to fill the role of Table Games Pit Supervisor. Under the general direction of the Table Games Floor Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees. Assists with the implementation all new table games initiatives. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.

Duties and Responsibilities Include:
– Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day
– Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
– Makes changes to schedules as required
– Provides input for coaching and mentoring employees
– Participates in the implementation of table games strategic plans
– Requests fill/credit issuance as required
– Verifies cash/value transactions pertaining to floats, fills credits and tips
– Responds to, resolves or escalates issues
– Reports irregularities and suspicious activities
– Assists in allotting player seating and waiting lists
– Maintains a tidy work area
– Liaises and communicates effectively with all appropriate operational departments
– Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
– Ensures compliance with licensing laws, health and safety and other statutory regulations

The successful candidate will possess:
– Minimum 6 months of supervisory experience in a commercial casino
– Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
– Must be rated for all the games offered in Casino Woodbine
– People-focused and committed to service excellence
– Proactive and solution-oriented with a drive to succeed
– Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
– Computer literacy in MS Office
– Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario