Health and Safety: COVID-19 March 15 Update

Covid-19 Update

In conjunction with OLG, One Toronto Gaming properties including Casino Woodbine, Casino Ajax, and Great Blue Heron Casino will temporarily suspend all casino operations as of Sunday, March 15th, 2020 at 11:59 p.m.

We would also add that we have immediately canceled and/or postponed all offers, contests, giveaways, promotions, and events.

While there have been no cases of COVID-19 reported at our properties, this measure has been deemed to be in the best interests of the public’s health and the ongoing efforts to contain the spread of COVID-19.

We appreciate your understanding during this unprecedented situation. Check back daily or follow us on social media for updates.

FREQUENTLY ASKED QUESTIONS

Q: Will you honour my offers for free gifts? 

Effective March 16, all gift offers are considered void. When our One Toronto Gaming sites resume operations, our gift program will resume with a new set of offers.

Q: Will you honour my weekly free slot play offers?

Effective March 16, all weekly free slot play offers and promotions are considered void. When our One Toronto Gaming sites resume operations, our programs will resume with a new offer.

Q: Will you honour my weekly dining offers?

Effective March 16, all weekly dining offers and promotions are considered void.   When our One Toronto Gaming sites resume operations, our programs will resume with new offers and promotions.

Q: My birthday was during the time you suspended operations, will you honour my offer?

One Toronto Gaming birthday offers that fell within the temporary suspension of operations will be extended for thirty (30) days beyond the date of resuming operations.

Q: Will you honour my printed complimentary vouchers?

Yes, please bring your printed complimentary voucher to the rewards counter before redeeming.

Q: Will you honour my printed TITO cash vouchers if they expire?

Yes, please bring your expired printed TITO cash vouchers to the Cashier to redeem once we resume operations. Valid non-expired TITO cash vouchers may be redeemed as normal.

Q: Will I still qualify for promotional offers by mail and email upon resumption of operations?

One Toronto Gaming promotional offers are based on a specific eligibility criterion over a time period. The eligibility criteria for offers will not include the period the casino suspended operations.

Q: Will my rewards points, resort comps, and free slot play balances expire?

No, rewards points, resort comps, and free slot play balances will not expire during the suspension of casino operations; however, the expiration clock will start again once we resume operations.

Q: Will you resume the promotions advertised during that time?

Please visit our websites or visit the rewards counter when we resume operations for updates on promotions.

Q: Will you reschedule planned VIP events?

Please contact your Casino Host for more details about VIP events and promotions when we resume operations.

Q: How will you honour benefits such as tickets/sporting events?

Please visit your Casino Host to review the status of your offer when we resume operations.

Q: Will my loyalty rewards tier level be affected?

No, your loyalty rewards tier level will not be affected.

Q: When you resume operations will your shuttle bus services be available?

Yes, for all participating sites. Please visit our website or rewards counter after we resume operations to review the shuttle schedule.

Q: Can I still book a reservation with Atlantis Bahamas as a One Rewards member?

Atlantis Paradise Bahamas is currently open and taking hotel reservations. Please visit their website at www.atlantisbahamas.com for up-to-date operating information.

Q: Can I reschedule my reservation with Atlantis Bahamas to a later date?

You may reschedule your reservation provided the proposed dates are available. Please contact Atlantis Paradise Bahamas using the information provided at the time of booking.

Q: When will you resume operations?

We continue to follow the direction of our regulators and the Public Health Agency. Operations will remain suspended until it is determined we are able to resume operations. Please continue to monitor our website and social media for information.

Q: What safety measures will you take upon resuming operations to prevent the spread of COVID-19?

The health, safety and well being of our guests and team members is of utmost importance and we will continue to follow the direction of our regulators and the Public Health Agency, taking proactive measures against COVID-19 and the flu such as frequently cleaning gaming equipment and supplies that guests interface with. Our efforts go beyond just gaming equipment to include frequently touched surfaces including counters, door handles, railings, and restrooms. We will also reinforce the importance of hand hygiene with our team members and will regularly communicate with our teams about notifications and guidance from government health care agencies regarding the current COVID-19 situation. Please continue to monitor our website and social media for information.


SANTÉ ET SÉCURITÉ : COVID-19 MISE À JOUR AU 15 MARS

En accord avec OLG, les établissements propriétés de One Toronto Gaming incluant Casino Woodbine, Casino Ajax et Great Blue Heron Casino vont temporairement suspendre leurs opérations à partir de Dimanche, 15 Mars, 2020 à 11:59 p.m.

Nous voudrions également ajouter que nous avons immédiatement annulé et/ou reporté toutes les offres, concours, cadeaux, promotions et événements.

Même si aucun cas de COVID-19 n’a été reporté dans nos établissements, cette mesure a été jugée être la meilleure solution pour protéger la santé publique et pour contenir la propagation du COVID-19.

Nous apprécions votre compréhension pendant cette situation sans précédent. Vérifier quotidiennement ou suivez-nous sur les réseaux sociaux pour rester à jour.

SHARE